1. New members electing prepay metering will complete an application for membership/electric service, which includes verification of identification.

2. A security deposit is not required.

3. Debt management services may be available. An amount equal to 50 percent of future payments will be applied to the current bill, as well as any unbilled amounts. The remaining 50 percent will be applied as a prepayment for future energy services. Once all accounts receivable charges are paid, 100 percent of future payments will apply as a prepayment for future energy services.

4. After initial enrollment, prepaid accounts are not eligible for credit extensions or payment arrangements.

5. Members electing prepay metering will be required to provide a valid email address and mobile phone number. Members are solely responsible for keeping their information up to date to ensure receipt of notifications. Outdated information could lead to the disconnection of a member’s service due to not receiving notification from OTEC about an account balance. Member agrees that OTEC may send pre-recorded voice messages and pre-typed text messages to the member’s mobile phone number, and member agrees to indemnify OTEC against any claims resulting from OTEC sending messages to someone other than the member, where the member has canceled the mobile phone number without notifying OTEC of the change. Please be aware that even though OTEC text and email alerts are complimentary, a member’s messaging and data service provider may apply rates.

6. Members may view their energy usage via the Internet, receive notifications, and make payments as their budget allows. Please be advised that setup and account verification are required before using the Internet to manage an account. Members can manage their accounts via the member portal. Visit ebill.otec.coop for more information. 

7. A minimum credit balance of $25 is required to enroll in the prepaid metering program and to activate an account. A minimum $25.00 credit balance is required to reestablish service and reactivate a meter after disconnection.

8. Notifications (alert) will be sent to members on a daily basis following enrollment when an account reaches a $25.00 credit balance. The “alert” balance may be changed by the member at any time. Notification will only be given by email or text. Visit ebill.otec.coop to manage your notifications.

9. Payments may be remitted via the Internet or OTEC’s mobile application. Payments may also be remitted by visiting an OTEC kiosk (see the reverse side for kiosk locations and hours), or remitted at an OTEC office during regular office hours, 8 a.m. to 5 p.m., Monday through Thursday and 9 a.m. to 5 p.m. on Friday, excluding recognized holidays. Members may call their local OTEC office during regular business hours for assistance.

10. The automated payment systems, which include the member portal (online), mobile application, or a kiosk, may be used during non-office hours and on holidays.

11. A member’s account will be subject to immediate disconnection at any time, including weekends, some holidays, or during severe weather conditions, when their account reaches a zero balance. Notification of a zero account balance will only be given via email or text.

12. Under normal circumstances, the prepaid metering system will reconnect a disconnected meter within 30 minutes of OTEC receiving notification of a $25.00 or more credit balance. Member understands that it is their responsibility to call the OTEC office for assistance if the reconnection does not occur (see reverse side for phone numbers).

13. When a member’s account is disconnected and not reactivated by prepayment within seven calendar days, the account will be considered inactive, and a final bill will be issued. The prepaid metering service agreement will be canceled.

14. Members will be billed the sum of all monthly Delivery Charges for any lapse in service at the time of reconnection, if disconnected and reconnected to the meter within a 13-month period from the disconnection request.

15. The member may, at any time, elect to convert the prepaid meter account to a postpaid meter account. However, OTEC reserves the right to require full deposit and reconnect fees as a condition of continued service, based on the member’s previous pay history.

16. A final bill will be issued on all inactive accounts. Any credit balance will be refunded approximately 30 days after the final bill has been issued.