If your power goes out, please call the 24-hour outage hotline at 1-866-430-4265, text the word "outage" to 541-406-6980, or report the outage through your online account (clicking "outage" at the top of your portal).
Reporting directly via these methods ensures that our crews receive the most accurate information to isolate the issue and restore your service as quickly as possible.
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OTEC crews work 24/7/365 to restore power. We follow a proven process to help the most people in the shortest time:
- Transmission Lines: Large towers and cables carrying power to substations.
- Substations: Hubs that serve thousands of members.
- Main Distribution Lines: Lines serving entire neighborhoods or towns.
- Tap Lines: Lines delivering power to local transformers.
- Individual Homes: Repairs to the specific service line at your residence.
While OTEC crews work to restore your power, your safety is our top priority. Outages can be more than just an inconvenience; they require careful handling of food, appliances, and backup power sources to prevent accidents or damage. Use these guidelines to stay comfortable and keep our utility workers safe while they repair the grid.
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When the power goes out, don't stay in the dark. Our Outage Notification Alerts deliver personalized, real-time updates directly to your phone or inbox, so you can stop guessing and start planning.
Why Opt-In?
Skip the phone calls and manual map checks. Get the facts delivered the moment they’re available:
- Instant Alerts: Know the second an outage is detected at your address.
- Restoration Estimates: Receive "Estimated Time of Restoration" (ETR) updates.
- Cause Analysis: Learn why the power is out (e.g., weather, maintenance, or equipment).
- Final Confirmation: Get a notification the moment your power is back online.